FAQs - Supplier Relationship Management (SRM) Software
Our team has decades of experience advising companies large and small on how to realize big savings on external spend and sustain those savings with best supplier and category management practices. Organizations usually see 3-10% savings in the first year of using LUPR.
LUPR integrates easily with most software and ERP systems. LUPR is based on the Salesforce platform, with many ready-made and easy-to-configure APIs available for most software currently on the market.
All packages include training and email support. Enterprise users receive our highest level of support.
Phone and web conferences are included in your subscription fee. You’ll have access to customer support specialists 8am – 5pm M – F EST. LUPR support will usually reply on the same day, but no longer than 2 business days. Our ticketing system prioritizes support requests for users to ensure the highest level of support.
LUPR users get a complete view of supplier analysis and risk. LUPR is collaborative, secure and innovative (AI, IOT adapts easily). It also has unlimited data capabilities and is easily integrated with other systems. LUPR is based on the Salesforce platform and is the only reverse CRM on the market.
LUPR monitors adoption in the software and reports to managers. We provide free, hands-on training so all team members feel comfortable and confident using and adopting the tool.
No, full Salesforce platform licenses are included in the price of LUPR.
Yes, LUPR can be installed in your current Salesforce environment or could be installed as a separate instance.
LUPR is modular in nature. Each module covers different aspects of a holistic approach to supplier management. Some of our customers choose to use only a few modules that complement their existing toolset.
Typically, yes. While LUPR is intuitive and does not require special training, the software should be tailored to the processes and structures that are unique to your organization.
Using LUPR in connection with professional services provide the optimal combination to succeed in your journey to enhance performance and savings while reducing risk from suppliers.
Companies that actively manage the performance of their suppliers typically report a 30% improvement. Through automation, LUPR customers can effectively manage more suppliers. Our professional services team will work with you to develop a baseline of performance that will clearly show the benefit of LUPR to your organizations bottom-line.
It takes about 30 minutes to set up a free trial for up to 5 users in your organization. A typical implementation for a procurement team and stakeholders in multiple locations takes 3 – 4 months.
Suppliers interact with you via the Supplier Community. They can view information you choose to share, respond to inquiries from your company and self-maintain their company information and licenses.
Go to our TRIAL page, submit the brief form, and we will connect with you to get started!
While customer relationship management (CRM) tools have revolutionized the way organizations manage the customer journey, the supplier side of the business has often been overlooked. However, a new breed of solutions is emerging that is poised to transform procurement and supplier management – the reverse CRM.
Reverse CRM from LUPR enables procurement professionals to streamline supplier interactions, enhance oversight, and drive strategic sourcing decisions – all within a familiar, efficient environment. By centralizing supplier data and automating key workflows, LUPR empowers organizations to quickly unlock greater value from their supplier relationships.
Unlike traditional CRM systems designed for sales and marketing, LUPR’s reverse CRM is built exclusively for the unique needs of the procurement function. It provides instant visibility into supplier performance, innovation pipelines, and potential risks that could impact your bottom line. With real-time issue tracking and status updates, LUPR facilitates more effective communication and collaboration between procurement teams, stakeholders, and suppliers.
Procurement executives seeking to optimize their supplier management processes and gain a competitive edge would be well-served to explore the powerful capabilities of LUPR’s reverse CRM. By seamlessly integrating with the Salesforce platform, LUPR delivers a familiar, intuitive user experience backed by enterprise-grade security and scalability. Experience the efficiency and insights that a true reverse CRM can provide for your organization.
